Support

Questions, problems, or a bike Sprocket doesn’t work with? Email harthforgelabs+sprocket@gmail.com. We usually reply within two days. Tell us your bike’s make and model and your iPhone model.

Common questions

Sprocket can’t find my bike

Wake the bike by pedalling, and close any other app that might be connected to it (only one app can connect at a time). Check that Bluetooth is on and that Sprocket is allowed to use it in Settings › Sprocket. Tap “Show all Bluetooth devices” on Pick your bike to see everything nearby.

It takes more than one try to connect

Sprocket tries up to three times on its own. If it still fails, stop pedalling for a few seconds, then try again.

My rides aren’t showing up in Apple Health

Apple Health sync is part of Sprocket Pro, and it’s set per rider. Open the rider’s profile and turn on Apple Health, then allow everything Sprocket asks for. If some rides are missing, tap “Save all of (name)’s rides again” on the same screen.

Are power, speed and calories exact?

They’re estimates calculated from your cadence, resistance and profile. They’re good for tracking your progress, not for medical use.

How do I cancel Sprocket Pro?

On your iPhone, open Settings › your name › Subscriptions › Sprocket, then Cancel Subscription. You keep Pro until the end of the period you’ve paid for.

I bought Pro or Remove Ads on another phone

Open ☰ › Get Sprocket Pro and tap Restore purchases, signed in with the same Apple ID.

Do I need an account?

No. Sprocket has no accounts. Your riders and rides are kept on your phone. With Sprocket Pro you can also choose to sync them through your own iCloud and save rides to Apple Health. Either way they stay with you and Apple, and we never receive them. The one exception is the game leaderboards: if you turn on Compete, your screen name, avatar, course times and bike model are sent to the leaderboard, never your real name.

How do I sync with my family’s phones?

With Sprocket Pro, open ☰ › Backup & privacy, turn on Sync with iCloud, then tap Invite family and send the link. Each person opens it on their own iPhone with Sprocket installed and taps Join household. Their phone then gets Pro too, and can save their own rides to Apple Health. Everything syncs through your iCloud, not through us.

How do I move my rides to a new phone?

With iCloud sync on, they appear on any iPhone signed in to the same Apple ID once you turn sync on there. Restoring your iPhone backup to the new phone also brings Sprocket’s riders and rides with it. You can also open ☰ › Backup & privacy › Save a backup, save the file to iCloud Drive, then tap Restore from a backup on the new phone.

How do I delete my data?

Open a rider’s profile and tap Delete rider to remove them and their rides, or delete the app to remove everything. Deleting the app doesn’t cancel a subscription: cancel it in Settings as shown above.